Refund policy

Returns and Refunds Policy

Suggested page: Shopify Refund Policy. Effective date: 2026-10-10.

Our voluntary return offer

You may request a change-of-mind return within 30 calendar days after delivery. To qualify, the product must remain unused, unopened, and in its original packaging with any hygiene seal intact.

Opened or used products do not qualify for this voluntary offer unless a separate product guarantee expressly covers them. This restriction does not affect rights relating to a defective, unsafe, misdescribed, or otherwise nonconforming product.

How to request a return

Email [SUPPORT EMAIL] with your order number, the items you want to return, and the reason for your request. We send the return address and instructions. Send an approved voluntary return within 14 calendar days after receiving those instructions. The business address and return address may differ.

Pack the product securely and keep proof of dispatch. For a voluntary change-of-mind return, you pay the return postage. If we sent the wrong item or the product is defective, we arrange or reimburse reasonable return costs as required. Do not dispose of an affected product until we have given you safe handling instructions.

Refunds

For a qualifying voluntary return, we refund the product price you paid, including applicable refundable product taxes, to the original payment method. We issue an approved voluntary refund within 7 business days after receiving and inspecting the return. We meet any earlier deadline that applicable law requires.

Your bank or payment provider may need additional time to post the credit. Original delivery charges are not part of a voluntary change-of-mind refund unless the offer or applicable law requires their refund. We explain any legally required reimbursement for a cancellation or nonconforming order.

For returned items from a set, we calculate the refund using the amount you actually paid for those items after allocating the set discount. Gift returns require the purchase details so we can locate the original transaction.

Damaged or incorrect orders

Contact [SUPPORT EMAIL] as soon as you notice damage, a defect, or an incorrect item. Provide the order number and useful photographs where available. We assess the issue and offer the remedy that applies, which may include a replacement or refund. This policy does not impose a short reporting cutoff that removes statutory rights.

Order cancellation and your rights

Contact us promptly to request cancellation before fulfillment. Your statutory cancellation and warranty rights remain separate from our voluntary return offer. Nothing in this policy makes all sales final or limits a remedy that the law requires.